Refund policy
Cozy Wall – Return & Refund Policy
At Cozy Wall, we’re committed to delivering stylish, practical, and high-quality wall décor, tissue holders, wall accessories, holders, racks, and home essentials designed to make your space more beautiful, organized, and comfortable.
If something isn’t right with your order, we’ll do our best to resolve it simply, fairly, and transparently.
ORDER PROCESSING
Orders are normally processed within 1–2 business days after your order and payment have been successfully received.
Business days do not include weekends or public holidays.
Once your order has been processed and shipped, you will receive the relevant shipping or tracking information when available.
ORDER CANCELLATION
Orders may be cancelled within 24 hours of being placed, provided the order has not already been shipped.
If your order has already been shipped, it can no longer be cancelled. You may request a return after receiving the order in accordance with the return terms below.
To request a cancellation, please contact us as soon as possible with your order number.
ELIGIBILITY FOR A RETURN OR REFUND
You may request a return or refund within 14 days of receiving your order if:
• You contact us within this timeframe.
• The item is unused and in its original packaging.
• The item is damaged, defective, or incorrect.
All returns must be approved by us before being sent back.
NON-REFUNDABLE ITEMS
We do not accept returns for:
• Items that have been used, installed, mounted, washed, or altered after delivery.
• Items returned without their original packaging.
• Custom or made-to-order products.
• Final sale or discounted items.
• Products marked non-returnable at checkout.
• Items damaged due to misuse, improper handling, incorrect installation, or excessive force.
HOW TO REQUEST A RETURN
To start a return, please contact our support team and provide:
• Your order number.
• A brief explanation of the reason for the return.
• Clear photos of the product and packaging, where applicable.
Please do not send products back without first contacting us and receiving return approval.
RETURN ADDRESS
Once your return has been approved, please send the eligible return to:
Cozy Wall
16192 Coastal Hwy
Lewes, Delaware 19958
United States
Please contact us before shipping any return to this address. Returns sent without prior approval may not be accepted.
RETURN SHIPPING COSTS
If the return is caused by the customer, the customer is responsible for the return shipping cost. The actual shipping cost will depend on the shipping carrier and service selected by the customer.
If the return is due to an error on our part, including receiving a damaged, defective, or incorrect item, the customer will not be responsible for the return shipping cost.
RETURN & REFUND PROCESS
1. Review & Approval
Our team will review your return or refund request and may ask for additional information or photographs if necessary.
2. Return Instructions
If your return request is approved, we will provide the appropriate return instructions.
Return shipping costs are the customer’s responsibility unless:
• The item is defective.
• The item arrived damaged.
• The wrong item was delivered.
3. Refund Issuance
Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be issued to your original payment method.
Refund processing typically takes 5–7 business days. The exact time for the funds to appear in your account may vary depending on your bank or payment provider.
IMPORTANT NOTES
• All returns must be pre-approved.
• Items must be returned in their original condition and packaging.
• Original shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrect item.
• Returns showing signs of use, installation, mounting, alteration, damage, or missing packaging may be rejected.
• Customers are responsible for providing accurate shipping information when placing an order.
• Excessive or suspicious return requests may be reviewed and may be declined where appropriate.
NEED HELP?
If you have any questions regarding cancellations, returns, or refunds, please visit our Contact Us page and contact our support team.
We’ll be happy to assist you with your Cozy Wall order.