Cozy Wall – Terms & Conditions

Welcome to Cozy Wall, your destination for stylish, practical, and high-quality wall décor, tissue holders, wall accessories, holders, racks, and home essentials designed to make your space more beautiful, organized, and comfortable.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Cozy Wall website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer.

3. Company Information

Company Name: JMTB ECOM LIMITED
Registration: 79874412
Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG

4. Our Offer

At Cozy Wall, we are committed to:

Providing high-quality wall décor, tissue holders, wall accessories, holders, racks, and home essentials.

Offering practical and stylish products designed to improve organization, comfort, and decoration in modern homes.

Displaying accurate product descriptions and realistic product images.

Maintaining transparent pricing, including taxes and shipping fees at checkout.

Keeping product availability updated whenever possible.

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after checkout.

Orders may be cancelled within 24 hours of being placed, provided the order has not already been shipped. Once an order has been shipped, it cannot be cancelled and will be subject to our Return & Refund Policy.

Payments are securely processed via trusted third-party payment providers.

Cozy Wall reserves the right to cancel orders due to fraud suspicion, pricing errors, or stock availability issues.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

Items must be unused.

Items must be returned in original packaging.

Items must be in resellable condition.

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

Items must be returned in original condition.

Approved refunds will be issued to the original payment method.

Eligible return or refund requests must be submitted within 14 days of receiving the order. All returns require prior approval. Please refer to our Return & Refund Policy for complete eligibility requirements, return instructions, return address, and refund processing information.

8. Pricing

All prices are listed in USD.

Cozy Wall reserves the right to correct pricing errors at any time.

International customers are responsible for customs duties or import taxes where applicable.

9. Product Quality & Warranty

All products are quality-checked before shipping.

Please note:

Product colors may slightly vary due to lighting or screen differences.

Minor variations may occur due to manufacturing materials or product design.

Issues must be reported within 14 days of delivery.

Warranty does not cover:

Misuse or improper handling.

Normal wear and tear.

Damage caused by water, heat, or improper cleaning.

Damage caused by incorrect usage or excessive force.

Damage caused by sharp objects or improper storage.

Damage caused by incorrect installation, mounting, or use on unsuitable wall surfaces.

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Orders are normally processed within 1–2 business days. Estimated delivery times vary depending on the shipping method selected and destination. Please refer to our Shipping Policy for current estimated delivery timeframes.

Delays may occur due to customs, shipping carriers, weather conditions, or high order volumes.

If delivery fails, Cozy Wall may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods.

For payment-related issues, please contact our support team promptly.

12. Complaints & Customer Support

Please submit return or refund requests within 14 days of receiving your order, in accordance with our Return & Refund Policy.

Our support team aims to respond to customer inquiries and complaints within 1–2 business days.

Valid complaints may be resolved through:

Replacement.

Refund.

Store credit, where applicable.

13. Dispute Resolution

Cozy Wall aims to resolve disputes fairly and efficiently. If unresolved, disputes may be referred to an independent mediator where applicable.

14. Force Majeure

Cozy Wall is not responsible for delays or failures caused by circumstances beyond our control, including:

Natural disasters.

Shipping carrier disruptions.

Supply chain interruptions.

Government restrictions or customs delays.

15. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.

16. Changes to Terms

Cozy Wall reserves the right to update these Terms & Conditions at any time.